We take complaints seriously and want the opportunity to put things right.
If you have a complaint or concern, the first step is to give us a call or send us an email. Please tell us what has happened and provide any relevant details so that we can understand the issue and work with you towards a resolution.
We aim to deal with concerns fairly, professionally and promptly. We will listen to your complaint, review the relevant information and communicate with you about the next steps.
Your statutory rights are not affected.